E-commerce & SaaS platform incident events (Shopify, HubSpot, BigCommerce)

Commercial use OKFreshLicense: CC-BY-4.0

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Event-level incident history of Shopify, HubSpot, and BigCommerce from their public Statuspage v2 APIs, collected 2026-10-01 (150 rows): UTC created/resolved timestamps, duration_minutes (NULL when unresolved), impact on the critical/major/minor/none taxonomy with weights 4/3/2/1, affected components as a pipe-joined union of the components named in the incident's updates, update_count, per-row incident_url (shortlink), and disruption_score = impact_weight × log10(1 + duration_minutes), round 3. 94 rows are 2026 YTD; Shopify's exposed window runs 2019-10-17 → 2025-06-24 (50 archived incidents, none since June 2025). A shop joins on incident_date to flag checkout/outage-driven demand dips (e.g. 2025-06-24 'Shop Pay unavailable'); subscription businesses read platform-disruption windows as churn/dunning features; sales teams read HubSpot incident days as CRM-degraded days. Coverage gaps (verified 2026-10-01): Stripe has no public incident API; Adyen's Statuspage JSON API is disabled. Update bodies are excluded — factual metadata only. Provenance: agent-curated (intel-1 run 2026-10-01), keyless paginated Statuspage API collection.

Source: E-commerce & SaaS platform incident events (Statuspage)
Rows: 150
Columns: 18
Source cadence: Monthly
Last refreshed: Oct 1, 2026
Theme: technology

Column	Type	Description
provider	string	Platform slug: shopify, hubspot, bigcommerce. Part of the primary key (with incident_id).
provider_label	string	Human-readable platform name: Shopify, HubSpot, BigCommerce.
incident_id	string	Provider's incident id from the Statuspage API. Unique per provider.
title	string	Incident title verbatim as published by the provider.
incident_date	string	ISO calendar date (UTC) of incident creation. Join key.
created_at_utc	string	Incident creation timestamp, normalized to UTC (ISO-8601, Z suffix).
resolved_at_utc	string	Incident resolution timestamp, UTC. NULL when the incident was still open at collection.
duration_minutes	float	resolved_at_utc − created_at_utc in minutes, round 1. NULL when unresolved. (unit: minutes)
impact	string	Statuspage impact taxonomy: critical, major, minor, none (provider-assigned, lowercased).
impact_weight	integer	Severity weight: critical=4, major=3, minor=2, none=1.
status_final	string	Final incident status as of collection (resolved, monitoring, investigating, identified).
affected_components	string	Sorted, pipe-joined union of the component names the provider's updates tagged as affected (verbatim provider labels). NULL when no update names a component.
update_count	integer	Number of status updates the provider posted on the incident.
incident_url	string	Per-row source URL: the provider's public shortlink for the incident.
disruption_score	float	impact_weight × log10(1 + duration_minutes), round 3. NULL when unresolved. Ready-made severity feature; sums/means aggregate to a daily platform-reliability index.
source_basis	string	Row provenance: statuspage_public_api (keyless paginated collection 2026-10-01).
collected_at	string	Collection date (ISO) — 2026-10-01 for this snapshot.
row_hash	string	SHA-256 (first 16 hex chars) over the row's other columns; deterministic across runs on identical input.

First 10 sample rows — a preview, not the complete dataset.

provider	provider_label	incident_id	title	incident_date	created_at_utc	resolved_at_utc	duration_minutes	impact	impact_weight	status_final	affected_components	update_count	incident_url	disruption_score	source_basis	collected_at	row_hash
shopify	Shopify	2ykp7p3w34t9	Google Shopping app not syncing	2019-10-17	2019-10-17T17:31:53Z	2019-10-17T18:35:53Z	64	major	3	resolved	Third party services	3	http://stspg.io/3n81024tflbv	5.439	statuspage_public_api	2026-10-01	548b30f3e880f08d
shopify	Shopify	zhdc4kvnw1bj	Network connectivity issues with some Wind 3, Fastweb and TIM customers from Italy	2019-10-21	2019-10-21T17:47:57Z	2019-10-25T14:53:54Z	5,586	minor	2	resolved	API & Mobile\|Admin\|Checkout\|Point of Sale\|Storefront\|Third party services	5	http://stspg.io/tnbq1bs91frf	7.494	statuspage_public_api	2026-10-01	cbeee5b7b1ed950b
shopify	Shopify	z3jwl4r9lldl	SMS messages for order confirmations not received or delayed	2019-10-21	2019-10-21T19:19:19Z	2019-10-21T19:42:13Z	22.9	minor	2	resolved	Admin\|Checkout	4	http://stspg.io/m11fsg97vrdq	2.757	statuspage_public_api	2026-10-01	2a9c441cc91c8695
shopify	Shopify	nv0sr1jfsqn8	Storefront, Admin and Checkout down for some stores	2019-10-22	2019-10-22T01:03:45Z	2019-10-22T01:27:32Z	23.8	major	3	resolved	Admin\|Checkout\|Storefront	3	http://stspg.io/gr28x9wttlw3	4.183	statuspage_public_api	2026-10-01	301476e2909ee8b7
shopify	Shopify	st33xk2fm8nx	The Admin is not loading correctly for some stores	2019-10-22	2019-10-22T14:09:38Z	2019-10-22T16:06:48Z	117.2	major	3	resolved	Admin	4	http://stspg.io/v2bsp2nzsb8z	6.218	statuspage_public_api	2026-10-01	83da20883e5b4bbb
shopify	Shopify	j7z1hcmc2bmp	Themes not installing to some shops, problems with downloading shipping labels	2019-10-22	2019-10-22T20:13:51Z	2019-10-23T03:07:20Z	413.5	minor	2	resolved	Admin	3	http://stspg.io/5xpkvptwplkq	5.235	statuspage_public_api	2026-10-01	d729756f2967d195
shopify	Shopify	p7fd3ncqkgzp	Problems logging into Shopify accounts	2019-10-22	2019-10-22T21:19:04Z	2019-10-22T22:43:43Z	84.6	minor	2	resolved	Admin\|Storefront	3	http://stspg.io/f20j5x6wncky	3.865	statuspage_public_api	2026-10-01	fc6b56932e65f98a
shopify	Shopify	3trf2dwyx7th	Payment processing failures for merchants using PayPal Express	2019-10-23	2019-10-23T13:48:50Z	2019-10-23T14:09:21Z	20.5	major	3	resolved	Checkout	3	http://stspg.io/4z5dmg8qt1bm	3.997	statuspage_public_api	2026-10-01	6a7ae1b05f860df6
shopify	Shopify	55nlz4n2pt70	UPS shipping rates not available at checkout	2019-10-25	2019-10-25T14:54:02Z	2019-10-25T16:10:10Z	76.1	major	3	resolved	Third party services	2	http://stspg.io/sw9lbbdzbrdw	5.661	statuspage_public_api	2026-10-01	6b8dce5c6e112b12
shopify	Shopify	x7y62nyy43mt	Network connectivity issues with some customers from Italy	2019-10-25	2019-10-25T15:04:32Z	2019-11-05T19:28:38Z	16,104.1	minor	2	resolved	Third party services	8	http://stspg.io/j6fd624y7g3k	8.414	statuspage_public_api	2026-10-01	5d443061b8aa4ffb

Profiled Oct 1, 2026 from snapshot 20261001T150805Z-e7551fecb1d2

Measured

Completeness: 98.6%
Rows: 150
Columns: 18
Columns with gaps: 1

Column	Missing	Distinct	Range	Distribution
providervarchar	0%	3	—	bigcommerce50 hubspot50 shopify50
provider_labelvarchar	0%	3	—	BigCommerce50 HubSpot50 Shopify50
incident_idvarchar	0%	152	—	041q5f50frdt1 08fjp6tl8gc41 0bjb2dnq0ky01
titlevarchar	0%	138	—	Some HubSpot tools may be unavailable for some users6 HubSpot may be unavailable for some users5 UPS shipping rates not available at checkout3
incident_datevarchar	0%	113	—	2019-10-224 2026-06-234 2026-05-283
created_at_utcvarchar	0%	145	—	2019-10-17T17:31:53Z1 2019-10-21T17:47:57Z1 2019-10-21T19:19:19Z1
resolved_at_utcvarchar	0%	165	—	2019-10-17T18:35:53Z1 2019-10-21T19:42:13Z1 2019-10-22T01:27:32Z1
duration_minutesdouble	0%	133	0 → 16,104median 51	2 outside 1st–99th percentile
impactvarchar	0%	4	—	none63 minor52 major30
impact_weightbigint	0%	4	1 → 4median 2
status_finalvarchar	0%	1	—	resolved150
affected_componentsvarchar	26%	55	—	Storefront11 Admin10 Third party services10
update_countbigint	0%	12	1 → 15median 3	1 outside 1st–99th percentile
incident_urlvarchar	0%	173	—	http://stspg.io/0f3grv02frsf1 http://stspg.io/1lb1m23291qz1 http://stspg.io/1rs1ghst4w091
disruption_scoredouble	0%	128	0 → 10.36median 2.75	2 outside 1st–99th percentile
source_basisvarchar	0%	1	—	statuspage_public_api150
collected_atvarchar	0%	1	—	2026-10-01150
row_hashvarchar	0%	156	—	013a19f5a69a3b181 018918ce502e19e11 060b4c8983478c161

Point any LLM at the metadata endpoint — the documentation above is machine-readable too (JSON-LD + Croissant).

cURL

curl "https://datazimuts.com/v1/datasets/saas_platform_incident_intel/saas_platform_incident_events" | jq '{title, rows, columns_count, license}'

Python

import requests

ds = requests.get("https://datazimuts.com/v1/datasets/saas_platform_incident_intel/saas_platform_incident_events").json()
print(ds["title"], ds["rows"], "rows")

# Sample rows for an LLM context window
for row in ds.get("sample_rows", [])[:5]:
    print(row)

API endpoint: https://datazimuts.com/v1/datasets/saas_platform_incident_intel/saas_platform_incident_events

Tip: fetch /llms.txt for the full machine-readable catalog.

Cite this snapshot

Pinned to snapshot 20261001T150805Z-e7551fecb1d2 and its content hash, so readers get exactly the data you used.

APA

E-commerce & SaaS platform incident events (Statuspage). (2026). E-commerce & SaaS platform incident events (Shopify, HubSpot, BigCommerce) [Data set, snapshot 20261001T150805Z-e7551fecb1d2, sha256 e7551fecb1d2]. Datazimuts. Retrieved 2026-10-02, from https://datazimuts.com/en/datasets/saas_platform_incident_intel/saas_platform_incident_events?snapshot=20261001T150805Z-e7551fecb1d2

BibTeX

@misc{dz_saas_platform_incident_intel_saas_platfo_e7551fec,
  title        = {{E-commerce \& SaaS platform incident events (Shopify, HubSpot, BigCommerce)}},
  author       = {{E-commerce \& SaaS platform incident events (Statuspage)}},
  year         = {2026},
  publisher    = {Datazimuts},
  howpublished = {\url{https://datazimuts.com/en/datasets/saas_platform_incident_intel/saas_platform_incident_events?snapshot=20261001T150805Z-e7551fecb1d2}},
  note         = {Snapshot 20261001T150805Z-e7551fecb1d2, sha256 e7551fecb1d215075190e69d33d594844b4abe4e1a635c2d23a3817cc7a1cf3f; accessed 2026-10-02}
}

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<iframe src="https://datazimuts.com/embed/chart?dataset=saas_platform_incident_intel%2Fsaas_platform_incident_events&lang=en&theme=auto&snapshot=20261001T150805Z-e7551fecb1d2&x=incident_date&y=duration_minutes&agg=avg" title="E-commerce & SaaS platform incident events (Shopify, HubSpot, BigCommerce)" width="100%" height="380" style="border:0" loading="lazy"></iframe>

E-commerce & SaaS platform incident events (Shopify, HubSpot, BigCommerce)

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