A category per row
Route and prioritise support tickets
How urgent is each new ticket?
A category per rowIllustration with sample data
- #720A
- #729B
- #738A
- #747C
The problem
Urgent tickets wait behind password questions, and the customer who was about to leave waits the longest.
What you get
Answer the urgent ones first, automatically.
What you need
Your Zendesk account, or past tickets with their subject and priority.
- Zendesk
How it works
- 01
Connect your tool, upload a file, or use sample data.
- 02
We learn from your past cases, check the result is honest, and explain it in plain words.
- 03
You get the list to act on, with reasons and the money at stake.
Related solutions
- How long until it happensWhen each customer is likely to cancelKnowing someone will leave is not enough: you need to know when, to act before it happens.Ready-made settings
- Same answers, lower costReplace the LLM call that tags your ticketsPaying a large model for every ticket tag adds up, and it is slow. The answers are repetitive enough for a small model.Bring your photos, documents or AI logs
- A ranked list with reasonsFind customers about to leaveBy the time a cancellation shows up, the customer decided weeks ago. A call at the right time keeps most of them.Starts in one click
Also for Customer service
- B2B sales & servicesA category per rowSort inbound inquiries by intentQuote requests sit in a shared inbox next to job applications and invoice questions.Ready-made settings
- Restaurants & hospitalitySeveral topics per rowWhat reviews complain aboutHundreds of reviews, one star average, and no time to read them all to see what actually goes wrong.Ready-made settings
- Restaurants & hospitalityDrafted repliesDraft review replies in your own voiceUnanswered reviews look like nobody cares; answering each one takes an evening a week.Ready-made settings